Definitions

"Asianfrontiers Network" means the Asianfrontiers-provided telecommunications network which is comprised of all equipment within each Asianfrontiers Point of Presence, all wiring within each Asianfrontiers POP and all telephone circuits between Asianfrontiers POPs. The Asianfrontiers Network does not include equipment located on the customer premise whether or not provided by Asianfrontiers, telephone circuits between a POP and the Customer location, or any networks or network equipment not owned or controlled by Asianfrontiers. "60 contiguous minutes" means an unbroken sequence of 60 minutes of network outage.

"One rebate" means that a network outage of 60 contiguous minutes or longer entitles the eligible customer to one rebate of one full week of credit on Internet services. Example: if the network outage is 61 contiguous minutes, one rebate is allowed. In the same scenario, if a network outage occurs for 180 contiguous minutes the one rebate is only allowed.

"Eligible customer" means any Customer who has purchased Internet service and has a valid current Asianfrontiers sales agreement, but excludes any Customer who has purchased a non-standard Internet connectivity service. In addition, an account must be up to date on all payment issues in compliance of the contract terms.

"Network outage" means an outage in which Customer is unable to connect to any site from Customer's location but does not include planned outages, partial outages or degradation of service due to high packet loss or similar conditions which may be indicative of the internet as a whole. A network outage does not in any manner include the specific customer's server hardware or software failure.

"One full week's credit" means a credit of seven (7) days based on a thirty (30) day month, of the Internet access service fees at the customer's current monthly rate, exclusive of pass-through circuit costs and value-added services such as but not limited to labor, taxes, or local loops.

Service Credit Request Process

All claims under this policy must be submitted by e-mail with full details to accounting@webvisions.com within 48 hours after the event which caused the Network Outage.

Required Information

Customer must submit the following information with its claim (incomplete requests will be returned) to accounting@webvisions.com

a.	Name of Customer
b.	Organization name as listed on invoice 
c.	Date and approximate beginning/end time of outage 
d.	Server ID(s) affected that are eligible for credit 

Claim Review Process

Asianfrontiers will acknowledge all claims within two business days and will review all claims within ten business days of receipt. Upon coming to a decision, the accounting department will inform Customer by electronic mail whether the appropriate service credit will be issued on the next invoice or reject the claim by specifying the basis for rejection.

Policy Change

Asianfrontiers reserves the right to change, amend, revise or revoke this policy at any time.